Terms and Conditions

1 – Article

The purpose of these general conditions of online sales is to describe the conditions of distance sale of goods and services between Feel Speeds (hereinafter, Feel Speeds) and the customer. They supplement the applicable general conditions of sale of Feel Speeds by divergent special rules.

Feel Speeds may modify or change these General terms and conditions for Internet Commerce at any time. The most recent versions of the general terms and conditions for Internet Commerce and the current General Conditions of Sale can be consulted on our website feelspeeds.com ,  only the version valid at the time of purchase is binding.

It is expressly agreed that the sale is for domestic and non-commercial use. In the case of orders for more than 10 identical products or services, Feel Speeds reserves the right to refuse and cancel them.

2 – Order

2.1 General information

The customer places his order in accordance with the specifications indicated on the website.

Any order confirmed by the customer will only be considered effective by Feel Speeds once it has been approved by the stripe payment server. The order amount must be paid in full for it to be final.

“Exclusively Internet” products are delivered from our warehouse by mail or transport agency.

2.2 Fight against abuse

In order to guarantee the security of transactions and avoid improper use of Internet payment methods, Feel Speeds reserves the right to verify the reliability of the data entered by the client when registering the order.

Consequently, Feel Speeds customer service may request the customer for one or more proofs (copy of ID and proof of address) by telephone and/or email.

Additionally, Feel Speeds may cancel the order if the receipts do not match or are not sent. In this case, the cancellation of the order does not entitle the customer to compensation.

3 – Prices

The prices of the products on the website are indicated in Swiss Francs, excluding taxes for which the price may vary depending on the currency you use.

4 – Payment

The products and services presented on the website are paid for at the time of order.

4.1 Payment terms

Accepted payment methods are  indicated on Feelspeeds.com . Payments are made by credit card, the store complies with industry security standards established by the major credit card companies (American Express, Discover, JCB, MasterCard and Visa) to protect buyers from theft of credit card information. cardholders. We also accept payments by PayPal.

4.2 Late payment

Feel Speeds reserves the right to refuse an order or delivery to a customer who has not paid or has only partially paid for a previous order or who has a payment dispute with them.

Feel Speeds reserves the right to suspend or cancel any order and/or delivery, regardless of the nature and status of its execution:

• In case of non-payment by the client of an amount owed
• In case of payment incident.

4.3 Reservation of ownership

It is agreed that the goods delivered and invoiced to the client will remain the property of Feel Speeds until full payment of their price, non-payment may give rise to a claim for the goods.

The above provisions do not change the fact that the risk of loss or deterioration of the goods and possible indirect damage passes to the customer at the time of delivery.

5 – Promotional strategy

5.1 Internet exclusivity

As part of its advertising strategy, Feel Speeds offers “internet only” products, that is, offers sold exclusively on the internet and delivered directly to the customer; They may be limited in quantity and/or duration.

5.2 Other promotional offers

Feel Speeds may make various offers throughout the year.

5.3 Code Accumulation

Offers that work after a promotional code are not cumulative. Only one promotional code can be used per shopping cart and order.

5.4 Prices and payment

Special offers marked with “outside current promotions*” make the promotion on the marked product inadmissible:

• Offer.
• Sales.
• Sold.
• Black Friday.
• 1 day/1 price.
• Best price.
• Plug.
• Cyber ​​Monday.

6 – Supply and delivery of products

6.1 Conditions

Shipments are only made to Spain, USA, Germany, Luxembourg, United Kingdom, France and Switzerland.

6.2 Free shipping

6.3 Conditions

Shipments are only made to Spain, USA, Germany, Luxembourg, United Kingdom, France, Switzerland, Austria, Belgium, Denmark, Hungary, Ireland, Italy, Liechtenstein, Holland, Poland, Slovenia, Slovakia, Monaco, Lithuania, Finland , Romania, Czech Republic, Croatia, Greece, Bulgaria, Portugal and Sweden. They will be communicated to the customer at the time of their query about the availability of the product. We work with DHL, DPD and UPS.

-Delivery

Shipping time varies depending on where you are in the country. These are our estimates calculated in business days and not including the 2-5 business days of processing:

• Spain, Luxembourg, United Kingdom, France, Austria, Belgium, Denmark, Hungary, Ireland, Italy, Liechtenstein, Poland, Slovenia, Slovakia, Monaco, Lithuania, Finland, Romania, Czech Republic, Croatia, Greece, Bulgaria, Portugal and Sweden ( 7-15 business days)
• Germany and Holland (3-10 business days)
• Switzerland (5-10 business days)
• USA (5-10 business days)

Full refund if your order is not received within 45 business days not including the 2-5 business days of processing.

6.4 Customs

Feel Speeds is not responsible for packages refused or detained by customs. There are many country-specific laws, regulations and restrictions that may affect our ability to ship your order to you and your ability to receive it.

We recommend that you contact the customs office to understand what regulations and restrictions may apply to the items you are ordering. Local customs agents may delay your order or refuse delivery in accordance with local laws.

Only unopened items can be returned.

It is important to note that if your order is returned due to product prohibition or restriction policy, incorrect shipping address, refusal to pay customs fees or order acceptance, even if no one is available to accept your order. You will receive the total amount of the order less shipping costs, customs and discounts.

You will also be responsible for any other external charges such as storage or return postage fees. If the cost of returning the order is greater than the total amount to be refunded, we will instruct the carrier to abandon your order and you will not receive any refund. If a product is seized by customs, you will not receive a refund for that product. When returning a package, please note that refunds cannot be processed until the returned package has arrived at our warehouse.

6.5 Delay in orders on special dates

At Christmas, shipments may not arrive within the estimated time due to high demand.

7 – Return of a product – Right of withdrawal

7.1 Complaints

The customer must check at the time of delivery of their order that the number of packages is correct and that the products are in good condition. If the products delivered do not conform to the indicated specifications or have suffered damage during transport, the customer must clearly state their reservations on the delivery note, and must inform the website’s customer service within 3 days. .

If a delivered product does not correspond to the order, the procedure is as follows:

• As soon as Feel Speeds has received the claim, a free return label will be sent to the customer by email. With this you can return the products at the expense of Feel Speeds.
• To this end, it is essential that the customer keeps the items in their original packaging and in the condition in which they were delivered.
• The customer will be contacted by Feel Speeds as quickly as possible and then delivered again free of charge, depending on the availability of the products and by agreement.

7.2 Right of withdrawal

Unless otherwise stated, the customer has a cooling-off period of 14 days after delivery of the product. During this period, the customer can request a refund of the purchase price of his order directly from the customer service of the Feel Speeds website. The exercise of the right of withdrawal only applies to products that have not been unpacked or used and are in their original packaging with all accessories. In the event of non-compliance with at least one of these conditions, Feel Speeds reserves the right to only partially refund the purchase price of the product or not to refund it at all, compensation being calculated based on the additional effort (e.g. repackaging). Shipping costs will not be refunded.

If the merchandise is delivered by a carrier who, by agreement, collects the merchandise from the customer, the shipping costs will be borne by the customer.

If the product has been sent by postal mail, it must be returned at the customer’s expense and risk. Feel Speeds grants an additional 14 days to compensate for delays in delivering the package to the recipient (customer to Feel Speeds). Therefore, the item and accompanying documents (see below) must be received by Feel Speeds no later than 14 days after the order date.

8 – Start-up, assembly and installation

The client is responsible for the assembly and/or commissioning of the products that have been delivered.

9 – Guarantee and after-sales service

9.1 Definition of guarantee

Unless otherwise specified, Feel Speeds products sold via the Internet are covered by a two-year legal warranty against defects according to the Swiss Code of Obligations. This applies from the date of delivery or collection of the product.

The warranty on used products is reduced to one year.

The product is under warranty if the purchase invoice is attached. The warranty refers to the condition of the products at the time of purchase and when their serial number is legible.

Feel Speeds has the right, in the event of a defect for which it is responsible:

• Replace the defective product.
• Fix it.
• Cancel the purchase contract and refund the price of the product.

Therefore, the customer cannot withdraw from the purchase contract or claim a reduction in the purchase price or compensation.

The conditions for accepting the guarantee are established in the general conditions of sale.

However, it is stipulated that the customer is obliged to verify that the product is complete and in good condition. You lose all rights to the warranty for defects that you have noticed or have been able to observe when receiving the merchandise upon delivery and that you have not reported immediately after their discovery. The same applies to non-compliance with the assembly instructions or improper handling of the product.

In addition, the following points of the AVB are particularly emphasized:

Warranty Exclusions

Feel Speeds’ liability is limited to intent and gross negligence. Any liability for errors or omissions on the website or in the Feel Speeds catalogs is excluded.

Accessories and wearing parts

Wear parts are not subject to any guarantee and, in particular, to any right of return or exchange.

For the use of the product.

The customer loses all warranty rights if the product is not used in accordance with the private and domestic use for which it was purchased.

Warranty exclusion due to cause of damage

Feel Speeds does not provide any guarantee in case of accidental damage to property, in particular for damage and failure caused by:

Improper installation (assembly) or improper use or maintenance of the product, including:

• Improper use of the device or failure to follow the instructions in the user manual.
• Use of energy that does not comply with the manufacturer’s instructions.
• Adding parts that do not match the manufacturer’s recommended parts.
• Opening and modification of the components of the guaranteed product.
• Lightning, floods, fires, power surges, electric shocks, poor ventilation, falls, discoloration due to light exposure, burns, humidity, excessive heat without a humidifier, uneven floors or presence of insects.
• Repairs and/or interventions in the system and/or opening of the system by a person not authorized by the manufacturer.
• Maintenance, repair or replacement of parts due to normal wear or lack of maintenance.
• Damage to the exterior of the machine, to the water supply and disposal and to the electrical installation.
• Liability of a third party or as a result of willful or fraudulent conduct.
  
• Incorrect or incorrect software installation.
  
• Add non-original or incompatible components.
  
• Modification of the design and original characteristics of the guaranteed product.
  
• Use for professional or commercial purposes or in public places.
  
• Corrosion or oxidation.
  

Exclusion of warranty due to the nature of the damage (indirect damage).

Feel Speeds does not guarantee any indirect damages arising from the failure or damage of the product, in particular:

• Damage of any kind resulting from the unavailability of the guaranteed product in the period between the damage and the breakdown, as well as the repair, replacement or return of the guaranteed product.

Other exclusions.

• Damage and failures that fall within the specific warranty exclusions of the manufacturer of the guaranteed product and mentioned in the user manual.
  
• Aesthetic impediments.
• Adjustments accessible to the customer without disassembling the guaranteed product and those that the buyer could have easily made by following the instructions.
  
• Guaranteed products that the customer cannot return or those that are returned without accessories.
  
• Guaranteed Products whose model or serial number is illegible or has been altered by the customer.

10 – Responsibility

Feel Speeds will not be liable for any indirect damages or costs, or losses, in particular loss of data or information and damages or costs resulting from the use or inability to use the product by the customer.

11 – Force majeure

Feel Speeds is not responsible for non-compliance with the contract concluded due to the occurrence of a force majeure event.

Any unavoidable, unforeseeable event or circumstance beyond the control of the parties will be considered a fortuitous event or case of force majeure exempt from liability.

12 – Privacy of personal data

At feelspeeds.com , we collect information for your orders such as:

Your full name.
Your e-mail.
Your physical address.
Your phone number.
Data about the browser and device you use to view the store.
The way you navigate the store.

We collect your contact details because they are necessary to accept and process your orders and to ensure that you have your packages.

We collect details of your technical team and on-site behavior to make our store easier to use and to personalize our store services for you (for example, to automatically switch the store to the mobile version).

Our store works with external companies who help us provide you with the best service, and these third parties also use some of the personal details you are leaving. We limit the data they can access to only what is necessary for them to fulfill their obligations.

Payment services use your credit card number and your first and last name to verify and process your payments for our products.
Our manufacturers and stockists use the data from the contents of your order to put together the necessary package for you.
Postal services use your first name, last name and physical address to arrange delivery of the product to you.
Bulk email services use your email address to send you emails (if you have subscribed to them)

If you continue browsing our web store after reading this Privacy Policy, you give us consent to use your personal data for the purposes explained above.

If you do not agree to these terms, please leave the website.

You can email us at  info@feelspeeds.com  and ask:

To receive a copy of your personal data that we have collected.
To delete your personal data from our system.
Withdraw your consent (if you previously agreed to provide us with the data, but later changed your mind).

We are doing our best to ensure the security of your personal data while we hold and use it.

Thank you for your cooperation!

13 – Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The privacy policy for the Gravatar service is available here: https://automattic.com/privacy/. After approval of your comment, your profile photo is visible to the public in the context of your comment.

14 – Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Website visitors can download and extract any location data from images on the website.

15 – Cookies

If you leave a comment on our site, you may choose to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set several cookies to save your login information and screen display choices. Login cookies last for two days and screen options cookies last for one year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, your login cookies will be deleted.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie does not include personal data and simply indicates the post ID of the article you just edited. Expires after 1 day.

16 – Responsibility in the Purchase, use of your electric Scooter and driving safety

At Feelspeeds, we value your safety and well-being. When purchasing an electric scooter, we encourage you to be informed about the specific rules and regulations in your country regarding the use of electric vehicles. Each country may have different requirements and regulations that you must comply with to circulate legally and safely.

It is vital that before using your electric scooter, you check and understand the local laws that apply in your area. This may include requirements on the minimum driving age, the need for specific licenses, permitted driving areas, maximum permitted speeds, among other aspects.

We strongly recommend that you use all necessary safety measures to ensure your safety and that of other road users. This includes the use of a helmet, gloves, knee and elbow pads, reflective clothing, as well as respecting traffic regulations and maintaining a safe speed at all times.

At Feelspeeds, our priority is that you enjoy a safe, pleasant driving experience while complying with all relevant regulations. We encourage you to ride responsibly and be aware of changes in local laws that may affect the use of your electric scooter.

Remember that maintaining a responsible driving attitude not only protects you, but also helps create a safer road community for everyone. Thank you for choosing Feelspeeds and for doing your part to promote safe and responsible use of electric vehicles in your area!

17 – Company details

Feel Speeds – Sankt Gallen, Schweiz